Handling returns on Wamu Online Shopping

  • Can I return items that I've decided I don't want or need?

    You may request to return an item in the same condition it was received if you change your mind. This may depend on seller’s stated return policy at the time of purchase.

  • How do I return an item?

    1. To start a return, find the item in your buying history. Select Return this item.
    2. Indicate the reason for the return. You'll see your possible refund  amount.
    3. The seller is notified of your return request and will send you a return shipping label if the request is approved. If you are responsible for shipping costs, the arrangement will be made with our customer representatives and the seller will be informed, or you can contact the seller directly if in case of an issue with delivery.
    4. Pack the item carefully. Include the packing slip, affix the shipping label, and send the item back to the seller within five business days of making the return request in your account.
    5. Tracking your return package:
      • If the seller is paying for return shipping and the return is being handled through the standard returns process on Wamu Online Shopping, you’ll automatically receive tracking information. If you are responsible for return shipping, you need to send tracking information to the seller to protect yourself if there’s an issue with shipping/delivery. Returns for international shipping is not available unless there is an arrangement with the seller
      • Once you've shipped your package back to the seller, you can track the status of the returned item in the portal. The seller must refund you within six business days after the return item shows "delivered" to the seller in the tracking info. If you've not received your refund after 6 business days, you can contact us to help expedite the process.
  • Who pays for return shipping?

    It depends on the reason for the return and the seller's return policy. In most cases, sellers designate that the buyer will pay for return shipping and other fees if specified in their return policy. Some sellers offer free return shipping. If the item is damaged or not in the condition it was ordered, sellers must cover return shipping costs. When you're responsible for return shipping charges, you have to return the item within your means.

  • When will I receive my refund?

    Within six business days after receiving the returned item.

  • What if the seller does not give me a refund?

    If you haven't received a refund six business days after the item tracking shows the item delivered back to the seller, you can either contact the seller directly or contact us to expedite the process.

  • Can I return an item if I've used it?

    You must return an item in the same condition as it was received, including:

    • All packaging such as boxes, bags, and tags
    • Accessories such as cords and remotes
    • Certificates, manuals, and warranty cards
    • "Free gifts" or bonus items
    • All items included in a bundle
  • What if I missed the seller's return timeframe?

    If it's too late to start a return, You can contact the seller to see if they can accept a return.

  • What if I started a return on time but did not ship the item on time?

    If five business days have passed since you started a return and you haven't sent the item back to the seller yet, contact the seller to see whether he or she is still willing to accept your return.

  • What if I want to exchange the item?

    Exchanges are not supported by Wamu Online Shopping at this time, but you can ask the seller to see if the seller may be willing to make an exchange instead of a refund.

  • I received my item and need a replacement. What should I do?

    When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one. The only thing you need to do is Ship the original item back to the seller within five business days of request the replacement. The seller will also ship the replacement item within five business days of receiving your item.

  • I see an item from an international seller that I want to purchase. What if I need to return it?

    International returns cannot be fully handled through the Wamu Online Shopping returns process at this time. It's best to contact the seller directly if you have any questions about their return policy.

  • Can I contact the seller first before returning the item?

    The easiest way to initiate a return is through Wamu Online Shopping in purchased items. However, you can contact the seller with any questions or if you are unsure of making the return.

  • Can I return more than one item in a single return?

    You may only return multiple items if you purchased a multi-quantity item from the same seller. If not,then you must initiate a return for each item individually.